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  • How do I switch or upgrade my plan?
    Switching plans can be done so in your account (top right of website, your photo with carrot symbol), from here select "my subscriptions", you will have to cancel you existing plan and then continue on to purchase your new plan. Canceled plan will remain active for the remainder of your month timeframe. When you purchase a plan you can select the start date you would prefer.
  • How do I cancel my Micro or Barre Fusion current subscription?
    Start by confirming you are logged into your account,click on the account icon carrot in the top right section of the website. It will either show your first name initial or a small photo of you. From there click "My Subscriptions" and there will be the name of the subscription package you have. Expand it. There you will see the option to cancel. . PLEASE NOTE: subscriptions autorenew each month and you can see that date within the subscription. Example: if you purchased and started your plan on the 2nd of the month, it will renew on the 2nd of each month. If you need to cancel it, please do so before the renewal date. Refunds will not be given for cancelations on the renewal date.
  • I keep getting directed to the pay screen even though I have an active account
    Here are a few steps to take for when clicking on a video and it asks you to pay (but your on-demand plan is current). If step 1 does not work, try the next steps. 1) log out and back into your account 2) check your account to make sure that the plan is active, if it is not email 3) restart computer or device 4) clear history and/or cache in your brrowser 5) browser up to date 6) close any other open tabs 7) if all the above steps have failed please send a screenshot of the page where it is asking you to pay to so that it can be shown to the helpdesk. I know technology can be frustrating and we will do everything in our power to make it work!
  • How to update my credit card/payment method?
    You can now update the card on file or payment method by clicking your account in the top right corner - "My Subscriptions" - click the active membership plan you want to update the payment for - "update my payment method". From here you will receive a pop up where you will update your payment information.
  • Can you charge my card for x plan or service?
    We can only add free items to your account, we cannot charge your account for anything. It is a safety measure for both sides (business & client) that we cannot add any plans to your monthly billing. If you want an additional plan or a new one added to your account you will have to go through the purchase page to do so. If a plan has been added to your account by us, it is free and you are not being charged for it.
  • How do I get help with my subscription?
    If your question is not answered on this page please fill in the contact form below this FAQ and send us a question, we are happy to help. Or send us an email
  • I received a cancelation email but did not cancel my membership
    This can happen automatically if there is an issue with the credit or bank card. Examples: Card expired or canceled (sadly fraud happens all the time!). If this is the case, you will have received an email that your membership plan was canceled. No fear, you are welcome to reactivate your membership plan with your new payment method. We have a grace period of 7 days if this happens. You will still have access for 7 days and after the 7 day grace period your plan will be canceled. If you know in advance about these changes to your bank or credit card, you can update your payment method via your account symbol in the top right corner. You will see your payment options as a drop down item and can edit them. If you need further assistance, please reach out at any time.
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